Resolution Rate
94% +2.4%
128 tickets resolved this week
1h 4mAvg Response Time
4.8/5CSAT Score
3Escalations
12Backlog
Ticket Volume
Incoming
M
T
W
T
F
S
S
Top Performers
Sarah Jenks
32 Tickets Resolved
JD
John Doe
28 Tickets Resolved
Overview for IT Support
Resolution Rate
128 tickets resolved this week
Sarah Jenks
32 Tickets Resolved
John Doe
28 Tickets Resolved